CASEBOUND 360

AI Callback Queue

Automated outbound AI voice callbacks after consumer website forms. Separate from human callbacks and CallRail inbound tracking.

Illustrative demo data • No live integrations
DEMO only. Retell AI, telephony, n8n and the central lead record are planned and not connected. No calls are placed and no credentials are used.
Website formDemo
→
n8nPlanned
→
Central lead recordPlanned
→
Retell AI via telephonyNot connected
→
Qualified / handoff / no answerDemo
→
Lead timelineDemo
Awaiting / scheduled
12
demovs. previous period

Form-triggered AI callbacks

Calling now (simulated)
3
demovs. previous period

No live telephony

Human handoffs
3
demovs. previous period

Escalated to specialists

Failed / no answer
9
demovs. previous period

Max 3 attempts, then human

Awaiting Callback: 6Scheduled: 6Calling Now: 3Completed: 6No Answer: 6Failed: 3Human Handoff: 3Opted Out: 3

Awaiting Callback · 6

Actions
Urgent
Taylor Stone
(202) 555-0102 · l2
Simple Divorce Mediation
Divorce Mediation
Oct 14, 12:14 PM
Consent (demo)
8am–9pm Central
Retell agent "Ava" · planned
Urgent safety screen · Illustrative
0 / 3
First AI attempt when window opens
—
Normal
Alex Lewis
(202) 555-0124 · l24
Title IX Defense Group
Title IX Defense
Oct 11, 10:48 AM
Consent (demo)
8am–9pm Pacific
Retell agent "Ava" · planned
Consumer intake v1 · Illustrative
0 / 3
First AI attempt when window opens
—
High
Morgan Bennett
(202) 555-0138 · l38
Simple Divorce Mediation
Divorce Mediation
Oct 10, 4:26 PM
Consent (demo)
8am–9pm Central
Retell agent "Ava" · planned
Consultation booking · Illustrative
0 / 3
First AI attempt when window opens
—
Urgent
Kevin Hayes
(202) 555-0160 · l60
Title IX Defense Group
Title IX Defense
Oct 7, 2:00 PM
Consent (demo)
8am–9pm Pacific
Retell agent "Ava" · planned
Urgent safety screen · Illustrative
0 / 3
First AI attempt when window opens
—
High
Taylor Goodman
(202) 555-0174 · l74
Simple Divorce Mediation
Divorce Mediation
Oct 5, 12:38 PM
Consent (demo)
8am–9pm Central
Retell agent "Ava" · planned
Consultation booking · Illustrative
0 / 3
First AI attempt when window opens
—
Normal
Alex Williams
(202) 555-0196 · l96
Title IX Defense Group
Title IX Defense
Oct 2, 10:12 AM
Consent (demo)
8am–9pm Pacific
Retell agent "Ava" · planned
Consumer intake v1 · Illustrative
0 / 3
First AI attempt when window opens
—
Showing 1–6 of 6 records

Guardrails applied before any AI attempt (demo rules)

  • Recorded express consent required
  • Calling window 8am–9pm in the consumer's timezone (quiet hours blocked)
  • Opt-out stops all contact immediately
  • Max 3 attempts, then escalate to a human
  • Duplicate submissions (same phone) are suppressed
  • Failures escalate to human review
  • Queue or item pause blocks retries and scheduling